Consigue tu cita médica en el IESS en Ecuador

If you live in Ecuador and are part of IESS, we advise that you can make an appointment if you need to. This Institute has a medical consultation program for its affiliated users. If you are interested, keep reading.


What is IESS?

The Ecuadorian Institute of Social Security (IESS), It is an autonomous entity that is part of Ecuador’s social security system and is responsible for the application of mandatory universal insurance, in accordance with the Constitution of the Republic in force since 2008.


Its first function is take charge of providing security for Ecuadorian workers and citizens. If we talk about its functions, we have to mention that it offers medical coverage for all members and users of insurance. For timely assistance, the Institute has hospitals in several cities across the country.

  • Mortgages and unsecured loans

We cannot fail to mention that the Institute provides mortgage and unsecured loans to obtain housing. The unsecured loan is for members or retirees to obtain funds to address their housing needs.

The third function of IESS is to provide employees with the possibility of retiring after completing the years of service provided by law.

How to get the medical consultation?

Woman with questions

The principles of IESS are effectiveness, solidarity, commitment and efficiency that put it ahead of so many other institutions, with the aim of providing people with the best possible service every day.

Due to the efficiency and effectiveness of this service, more and more people intend to make an appointment for a medical appointment, so we will explain how medical appointments work so that you can enjoy this benefit.

How IESS medical appointments work

Currently, IESS applies what is called a “secure consultation”, a system that offers the opportunity for retired users, affiliates and pensioners to receive a much more agile and punctual service.

Thanks to this system, consultation schedules have increased by 20% over the previous months. The reason is because a new schedule distribution occurred in relation to the first commitment issued by the applicant.

This process is managed by more than a thousand operators, very well distributed in many groups to cover several shifts and the strongest are the peak hours, thus providing a better service.

For that, more than 1000 operators work, located in a fundamental way to offer the best service. To make an appointment, people can enter the Institute via the Internet, by phone and by Whatsapp.

Schedule an online medical consultation

It should be remembered that the medical consultation service of IESS covers affiliates, pensioners, their spouses or dependent partners and dependent children under 18 years of age. This service is not enabled for peasant insurance.

The following steps are:

  1. You must enter the IEES website: Web pagep1
  2. Continue to write your ID and password. If you do not already have a password, you can request it by clicking ON HERE.
  3. You will see your details on the screen: full name, identity card and type of insured.
  4. For this step you must provide your cell phone, the telephone company to which you belong and e-mail.
  5. Then, enter the requested medical specialty data. The specialties available are Pediatrics, Gynecology, Dentistry, Ophthalmology, Traumatology, Psychology, Family Medicine and General Medicine.
  6. Location Province and City where you are currently located.
  7. Finally, choose the date for booking your appointment, if you wish, you can choose the medical center closest to your home, select the appointment time and which doctor prefers to book it.
  8. At each consultation, the patient is asked to arrive in advance, complying with this protocol. If you want to reschedule or delete your appointment, call 140.
  9. If you forget any details of your appointment, you can make an appointment by clicking on On here.

Steps to make an appointment over the phone

Woman talking on the phone

If you want to use the telephone naming service, do the following:

  1. Call the IESS call center, number 1800-100-000, you can also do this at 140 or 161.
  2. Check the last digit of your ID. If your BI ends in 0,2,4,6,8 the shifts will be only for the days: Tuesdays, Thursdays and Saturdays. If you finish in 1,3,5,7,9 the shifts delivered will be Monday, Wednesday and Friday.
  3. Provide any information that the call center operator requests.
  4. In this contact number you can make changes to your appointment, you will have medical assistance via phone and you can request general information from IESS.

Steps to schedule your medical appointment via Whatsapp.

If you are thinking of making an appointment through WhatsApp you should know that in this modality you can only make appointments in Dentistry and General Practice.

  1. Add the IESS number to your contacts (0967300000) so you can write via WhatsApp.
  2. Write your full name.
  3. Write your identification number.
  4. Write in capital letters the medical specialty you want (General and Dental Medicine) All users of the system have up to 12 hours in advance to cancel the appointment scheduled at IESS.

CONSIDER: If for any reason you fail to attend 3 medical appointments, the system will immediately block your account on the Institute’s website.

Tips for medical appointments at IESS

  • Schedule your appointment: It is necessary to go with the reference of the Health Center, IESS or previous consultation of the hospital doctor and identity card.
  • Cancel medical appointment: Cancel your appointment if you do not have the opportunity to attend by calling 062 886 764 Extension 6300. Book at least 12 hours in advance.
  • Medical appointment schedule: Please arrive at least 30 minutes in advance for the appointment.
  • Delay or loss of your doctor’s appointment: If you are late for your appointment or don’t show up, you must do the procedure again and bring the new reference that the system launches to you.

Advantages of requesting an appointment via the Internet

Woman with PC

By applying online, you will have the following benefits:

  • You can manage your medical appointment from your home or office.
  • The online dating system is very easy to handle and is available 365 days a year on this website.
  • You have the possibility to print the details of your appointment, if necessary, at the time of any procedure.

How to check IESS medical appointments?

If you have scheduled an appointment via the Internet or by phone, they are also registered in the ISSTE system. Therefore, if you need to check the details of the appointment, you can do so through the following link: How to review my IESS medical consultation

How to justify his absence from work due to illness?

The first thing you should have is the certificate from the IESS assistant doctor if it is from a private doctor. The document must be sealed and verified according to:

  • IESS Medical Units

Only medical units and dispensaries attached to the IESS are responsible for issuing this type of certificate. Beneficiaries can request the medical certificate at the place where the doctor responsible for their consultation has evaluated it without any problem.

  • Doctor, hospital or private clinic.

Doctor attending patient

IESS has the responsibility to confirm that your certificate is valid, therefore, it must contain the following:

Medical certificates must be issued for revalidation at IESS with the following information:

  1. The certificate goes on letterheads owned by the attending physician, stating your name, specialty and which hospital or clinic you work at.
  2. Written on a computer or typewriter.
  3. Date the certificate was issued (day-month-year)
  4. Full names and surnames of the user, as stated in the identity card.
  5. Detailed diagnostics with ICD10 coding.
  6. The number of days off is written in date format. Enter the start day and end day. For example: «Three (3) Saturdays are required.»
  7. Banknote number.
  8. Doctor’s stamp with MSP affiliation code (names, surnames and specialization).
  9. Doctor’s email.
  10. It is not certified with changes or unreadable.


  • Per hospitalization Must be informed, date of admission, date of discharge, procedure performed.
  • Per maternity Must be informed, date of delivery, indication of live birth, weeks of pregnancy and sex of the baby.

We will read soon!

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Daniel Martínez
Daniel Martínez
Como recién graduado, me encantaría poder entrar a formar parte de una empresa en la que poder aplicar todos mis conocimientos y, al mismo tiempo, que me permita desarrollarme profesionalmente. Gracias a mi formación especializada, considero que puedo aportar valor y seguir desarrollándome profesionalmente en una compañía que coincida con mis valores y expectativas.

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